FREQUENTLY ASKED QUESTIONS

We conduct our services based on compliance with relevant state authorities as well as Haccp standards which are audited by SGS every 6 months.

State Authority Compliance include:

• NSW Food Authority
• Primesafe
• VIC Public Health
• Authority
• Quarantine Approved Premises - VIC, QLD, NSW
• Export Accreditation Approved Arrangement
  for Fish and Dairy - VIC

An account application is provided after a valid quotation has been signed and accepted please click here to request a quote or email sales@karras.com.au for more information.

Operating hours are:

Monday-Friday: 8am to 5pm
Saturday and Sunday: Closed

For services outside normal hours and special requests please contact our service centre at customer.service@karras.com.au

Transport – Pallet dimensions 1.2 metres wide X 1.2 metre depth X 2.4 metres high. Pallet must not exceed 1000kg (including pallet weight)

Pallets exceeding 1000kg in weight (Inc. 50kg for each pallet) and / or higher than 2.4, will be down stacked and charged at additional pallet space rates.

Storage – Pallet dimensions 1.2 metres wide X 1.2 metre depth X 1.2 metres high. Pallet must not exceed 1000kg (including pallet weight)

Bookings can be made through a couple of ways.

Transport Customers If you hold a current customer login you are able to make bookings through the portal and print consignment labels to affix to the pallets.

Bookings can be made through booking tab and sending the completed form to bookings@karras.com.au if you require a copy of the consignment and pallet labels instructions must be noted on the booking.

We are also able to arrange recurring bookings for customers who continually have the same bookings every week. For further details email customer.service@karras.com.au

Also customers with a high volume of bookings are able to investigate the viability of electronic data interface.

Storage Customers.

Inwards and Release Bookings can be made through web booking tab and sending the completed form to relevant state storage department

Sydney.storage@karras.com.au         for Sydney Warehouse Customers

Melbourne.storage@karras.com.au for Melbourne Warehouse Customers

Brisbane.storage@karras.com.au      for Brisbane Warehouse Customers

Also customers with a high volume of bookings are able to investigate the viability of electronic data interface.

Please note that expected inwards for storage must be booked in and approved prior to freight arriving at the relevant warehouse.

Yes you can definately give us a call and we will try our utmost to make it happen, particularly when it is an urgent matter where you need Karras to be there for you. We understand things go wrong in business and you need a partner that can be responsive and adaptable.

Transport relies on on efficient plan, so if we have to turn a vehicle around outside its scheduled run to accommodate an urgent request, please understand that the vehicle may not be there exactly at the time you requested. Similarly we have other customers who occasionally make urgent requests, so we cannot guarantee that a driver will be at your site at a specific time as stated on your booking, even though it should not vary too much.

Generally consignments booked in for pickup must be ready on the day of requested pickup for when the driver arrives. A drivers run is scheduled from the day prior so an efficient pickup process is highly important. Additional charges may apply if driver is made to wait for an extended period of time or made to return at a later time. Wage and fridge fuel costs vary depending on time, so we may be forced to pass this cost on if it becomes a regular occurrence at your site.

Deliveries are completed in a scheduled fashion and times may vary due to factors outside of our control. Timeslots are only adhered to for DC deliveries into Supermarkets. All other deliveries are scheduled to arrive on the day of request.

If you require an estimate of how the freight is travelling, you are able to contact our customer service centre who will check in with our driving crew for the latest updates.

Consignment Notes and labels can be requested upon booking to affix to pallets prior to pickup. If you hold a customer portal logon you are able to download the consignment and labels at your leisure.

PODs are generally issued on the basis of the contractual agreement you have with us, particularly when all PODs are required to be supplied with your invoices.

Various customers prefer online access to our POD portal. If you have requested online portal access, PODs can be downloaded from this website directly.

For any other requests or an occasional POD you may need, you can email pods@karras.com.au and our customer service team will be on hand to help.

Portal logins are provided based on contract agreements. Contact customer service at customer.service@karras.com if you would like to apply for a log on.

In the event that you have a concern with your consignment, request for investigations and resolution can be sent to nodp@karras.com.au

New opportunities arise continually. If you would like the opportunity to be considered for a career with Karras forward your resume to careers@karras.com.au